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Gia: AI support assistant
First-line customer support that runs in production for a company in restaurant-business automation.
What it does
Gia answers customers in Viber and Telegram, finds the answer in the company knowledge base, and performs routine actions on its own: checks the customer, records contact details, closes finished conversations.
When a case is beyond the assistant, it hands the dialogue to a human engineer with the full context, so the customer never has to repeat themselves.
How it is built
- Customer message arrives from a CRM open line into an n8n workflow and a message queue.
- An LLM agent searches the knowledge base and calls “skills”: n8n webhooks for customer lookup, contact update, hand-off to an engineer, closing the dialogue.
- Timers handle silence, follow-ups and auto-closing; a watchdog raises alerts.
- A team chat receives reports and alarms; knowledge-base edits come from a separate chat, so support staff can teach the assistant without touching code.
Why it matters
This is not a demo: the assistant works with real customers and real support staff. The same approach (agent, skills, knowledge base, safe hand-off) transfers to other businesses.